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IMPORTANT INFORMATION AND GENERAL NOTES

Warranty Against Defects

This Two-Year Warranty applies to all Quik Drive® tools purchased in Australia and New Zealand ("Products") and must be read in conjunction with the General Notes, Terms and Conditions of Sale, and Corrosion Resistance information on www.strongtie.com.au. The benefits given under this Warranty are additional to any other rights and remedies that you may have under a law in relation to the Products.

The relevant Simpson Strong-Tie entity listed at the bottom of this Warranty ("Simpson") warrants the Products to the original purchaser to be free from substantial defects in material, manufacturing, and design for a 2 year term from date of purchase, if properly stored, maintained and used. This Warranty does not provide a remedy for normal wear and tear or any Product that was: (1) purchased other than from an authorised Simpson Strong-Tie Australia/Simpson Strong-Tie New Zealand dealer, retailer or distributor; (2) modified or altered; (3) used with any fasteners other than authentic Quik Drive fasteners; (4) improperly serviced; or (5) subject to negligence or excessive use, or any use not in accordance with the printed materials provided with the Product as determined by Simpson.

This Warranty does not cover:

The following statement is provided where this Product is supplied to a buyer who is a "consumer" under the Australian Consumer Law:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Procedure in claiming under this warranty:

Identifying a warranty claim

  1. Less than 2 years have elapsed from the original date of purchase and you have original receipt/tax invoice as proof of purchase.
  2. The Product:
    1. does not visually fit the description (i.e, does not resemble the packaging look or website images);
    2. when opened for the first time has loose items (i.e, washers, springs, pins etc) within the case; or
    3. no longer functions for its intended purposes (taking into account normal wear and tear).

Making a claim

  1. If you believe the Product is damaged or defective, ensure the Product is no longer used for any purposes and safely store in original case and secure until repaired or replaced.
  2. Please make immediate contact with your closest Simpson region office to arrange shipment of the Product back to the address below.
  3. A Simpson Strong-Tie ticket number will be issued to you.

Remedy

If Simpson agrees that you have a valid claim under this warranty, depending on the circumstances, either a replacement tool will be sent to you or a Simpson Strong-Tie representative will ensure the Product is promptly repaired and returned to you.

In Australia:

Simpson Strong-Tie Australia Pty. Limited
1/16 Kenoma Place, Arndell Park. NSW 2148
Sydney - Australia
Phone: +61 2 9831 7700
Fax: +61 2 9831 2726
Email: sales.au@strongtie.com

In New Zealand:

Simpson Strong-Tie New Zealand Limited.
52A Arrenway Drive, Albany
Auckland - New Zealand
Phone: +64 9 477 4440
Fax: +64 9 475 9724
Email: sales.nz@strongtie.com

IF YOU ARE NOT A "CONSUMER" UNDER THE AUSTRALIAN CONSUMER LAW, SIMPSON DISCLAIMS ALL OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL SIMPSON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES OR DIRECT OR INDIRECT LOSS OF ANY KIND, INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE AND PERSONAL INJURY. OTHERWISE, TO THE EXTENT THAT THE PRODUCT IS NOT OF A KIND ORDINARILY ACQUIRED FOR PERSONAL, DOMESTIC OR HOUSEHOLD USE OR CONSUMPTION, SIMPSON'S ENTIRE LIABILITY IS LIMITED TO THE REPLACEMENT OF THE PRODUCT OR THE SUPPLY OF EQUIVALENT PRODUCT, THE REPAIR OF THE PRODUCT OR THE COST OF DOING SO.

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